Frequently asked questions
When will my order be delivered?
Shipping Policy
Effective Date: 04/04/2025
Processing Time
- Orders ship within 1–3 business days
- Weekend orders ship the next business day
Shipping Carriers
- USPS
- UPS
- FedEx
- DHL
Shipping Area
- We ship within the United States
- No international shipping at this time
Shipping Fees
- Calculated at checkout based on weight and location
- Free shipping may apply to some promotions
Estimated Delivery Time
- Typically 3–7 business days
- May be longer during holidays or high volume
Open-Box & Salvage Notes
- May arrive in recycled or plain packaging
- Larger items may arrive in multiple boxes
Order Tracking
You’ll receive a tracking link via email when your order ships.
Lost or Stolen Packages
If tracking shows delivered but you did not receive your item, please contact the carrier and our support team.
Can I Return my product?
Return & Refund Policy
Effective Date: 04/04/2025
New Products
- 15-day free return policy
- Must be in original box with all parts included
Open-Box Products
- 10-day return if the product is defective or damaged
- Must be returned in original box with no missing parts
Salvage Products
- Sold "as-is"
- No returns or refunds accepted
Non-Delivery Guarantee
If your order is not received, you are eligible for a full refund.
How to Request a Return
- Email our support team with your order number
- Include photos or video if item is damaged
- We will provide return instructions
What can I do if my item (or part of it) is damaged?
Return & Refund Policy
Effective Date: 04/04/2025
New Products
- 15-day free return policy
- Must be in original box with all parts included
Open-Box Products
- 10-day return if the product is defective or damaged
- Must be returned in original box with no missing parts
Salvage Products
- Sold "as-is"
- No returns or refunds accepted
Non-Delivery Guarantee
If your order is not received, you are eligible for a full refund.
How to Request a Return
- Email our support team with your order number
- Include photos or video if item is damaged
- We will provide return instructions